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Opening hours
  • Monday 9.00am - 5.30pm GMT
  • Tuesday 9.00am - 5.30pm GMT
  • Wednesday 9.00am - 5.30pm GMT
  • Thursday 9.00am - 5.30pm GMT
  • Friday 9.00am - 5.30pm GMT
  • Saturday 9.00am - 5.30pm GMT
  • Sunday Closed
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Travel with confidence

When you travel with us you can be confident that we are doing everything possible to keep you safe. Read on to find out more about the steps we're taking to do this.
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Coronavirus Peace of Mind

At Explore, we do everything we can to ensure responsible and hassle-free travel. Many countries have introduced rules regarding both entry requirements and then the ability to partake in services within that country. Being fully vaccinated is now a requirement for free travel on the vast majority of our trips. Taking this into consideration and also to minimise the risk of COVID transmission amongst fellow travellers and the wider community, it’s now a condition of booking a trip with us that customers are fully vaccinated, or if unable to be vaccinated for medical reasons can apply for an exemption. To apply, you must be able to provide a medical certificate from your healthcare provider.

Children aged between 7 and 17 years old must provide proof of either vaccination, recovery or a negative COVID-19 test (rapid antigen or PCR) within 72 hours of departure. 

For many countries, at least one of these requirements is a condition of entry. Where this is not the case, we reserve the right to ask for proof of vaccination or a medical certificate at the start of the trip.  

This policy applies to all trips and will be regularly reviewed to ensure that it is consistent with the latest requirements. Read terms & conditions

General guidelines

• Given the ever-changing nature of local rules and protocols relating to COVID-19, our itineraries are under regular review and will be tweaked according to local requirements to ensure a safe experience. Should any major change be required, we will inform you prior to departure.

• Our Explore leaders will make judgement calls during the trip to modify the itinerary if appropriate social distancing can’t be achieved (for example to avoid a large crowds).

• Our Explore leaders will undergo detailed training on COVID-19 protocols and leading our trips in the ‘new normal’. 
• Our Explore leaders will brief you on arrival on the usage of face masks and social distancing during the trip, based on local government guidelines.

• Only restaurants with strict protocols that comply to local requirements for food hygiene and social distancing will be used. We will encourage outdoor eating spaces where possible.

• All our staff and third party suppliers will continually be updated on any new health and safety protocols.


• Our drivers will follow local protocols on the usage of face masks and required social distancing.

• Our drivers will make alcohol-based hand sanitizer and paper tissues available in the vehicle and encourage customers to clean hands when they get into the vehicle.

• All relevant touch points (seats, door handles, etc.) in vehicles will be disinfected regularly throughout the day.


• Explore will only offer hotels that have specific COVID-19 protocols in place and comply with local government guidelines.

• We will ensure these measures include; enhanced room cleaning, ventilation, social distancing, regular cleaning and disinfection of high frequency touch points in public areas, food safety, staff re-training and minimising contact within the properties.

If you become unwell

• All Explore leaders are trained to support any customer who becomes ill during a trip.

• Explore has a country-specific  response plan in place to enable  us to  coordinate  the most appropriate medical support and local assistance in the event of a suspected COVID-19 case within the group.

• Explore leaders are supported by our 24/7 UK based operational team and local in-country partners.

Our recommendations for you

• You should take your own face masks (minimum x2 reusable) and alcohol based hand sanitizer. Even if not required in your travel destination face masks are necessary for your flight there, and local rules can change.

• You should check with airline on their individual COVID-19 requirements before departure.

• You should carry your final documents on you as some airlines and arrival airports are requesting that you fill in a ‘passenger locator declaration’ which will require you to fill in your overnight hotel stops. We also strongly suggest you travel with a smartphone or tablet that either has the option to enable roaming or connect to Wi-Fi. Most COVID forms and declarations are now only available online, you may need to access these whilst you're away via your e-mail account or via an app.

• Check your travel insurance cover carefully – not all polices provide cover for medical and cancellation claims related to COVID-19. Campbell Irvine are able to offer a policy which does cover for medical and cancellation claims.


Pre-departure information

Country-specific entry requirements
We recommend you check your government website for up to the minute latest advice on entry requirements in this fast evolving situation. Information can change at any time.

COVID-19 testing for entry to destination
Many countries have introduced a requirement to carry proof of a negative PCR COVID-19 test taken within a defined timescale of arrival. The defined timescale is for when the sample was taken, not from the date on which the result was delivered. We strongly advise that you check with the relevant Embassy travel advice to ensure that the test you decide on meets their entry requirements. If your flights transit through another country please also ensure you meet the travel requirements for that country.

✓ Book with confidence

As well as being confident in travelling with us, you can be confident in booking with us.

Discover our flexible booking conditions, including our new COVID-19 refund promise. 
Find out more

Coronavirus Peace of Mind Terms & Conditions

1.    You must have valid, up to date proof of full vaccination against COVID or medical exception. 
2.    Full vaccinations means that you are vaccinated against COVID with a vaccine recognised by the relevant provider in the country where the vaccine was administered. You should have taken the full recommended course of the vaccine, this may vary by age  and also allowed the manufacturers recommendation for time taken for immunity to take effect. Where manufacturers or national authorities have advised that a booster is essential to ensure protection from COVID then this is required to ensure ‘full vaccination’  
3.    It is your responsibility to ensure that the vaccine you have received matches any specific entry requirements for the country you are travelling to. 
4.    We reserve the right to ask for proof of full vaccination or medical exception at any time on your trip. Failure to provide this represents a breach of your Terms and Conditions and means that you are unable to participate in the remainder of the trip. No refunds will be provided for any unused services. 
5.    Proof of vaccination provided by your relevant provider will be accepted – eg in the UK the NHS app, an EU Digital COVID pass or the US CDC vaccination record.
6.    If you have recently had COVID and are still returning a positive test result after recovery then you should contact Explore on cr@explore.co.uk to request an exemption from the Coronavirus Peace of Mind policy.  An exemption may be provided where it is shown that you have had a positive test, have followed your governments rules to complete isolation and you have an official letter from your healthcare provider confirming that you have recovered from COVID, are no longer infectious and are cleared to travel.
7.    Any costs associated to tests / vaccinations are your responsibility.
8.    We reserve the right to amend the policy regarding on-tour arrangements at any time.
9.    For those travelling on Polar trips you will require to have full vaccination against COVID. There may also be additional requirements relating to testing, which will be detailed at the time of booking.

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