Opening hours
  • Monday 8.30am - 5pm
  • Tuesday 8.30am - 5pm BST
  • Wednesday 8.30am - 5pm BST
  • Thursday 8.30pm - 5pm BST
  • Friday 8.30am - 5pm
  • Saturday 8.30am - 5pm
  • Sunday 10am - 2pm
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Travel updates

Wednesday 6 January 2021
Due to lockdown restrictions in place across much of the UK we have made the decision to cancel all our trips up to 31 March. We are contacting affected customers in date order to discuss options. For customers who are travelling from 1 April onwards we will continue to monitor developments - please check back here regularly for updates.

Saturday 19 December:
The UK government has introduced a new COVID tier, tier 4. This predominantly covers London, the South East and parts of eastern England. From Sunday 20th December anyone living in tier 4 is no longer permitted to travel overseas. We are currently contacting those due to fly on Sunday 20th, and will be in touch with those departing in the next 2 weeks on Monday.
At this stage we are intending to operate trips for those who live outside of tier 4. 
It is our intention to speak to everyone due to travel in the next 2 weeks, so please bear with us whilst we make the calls as we are prioritising those departing soonest first.

Canary Islands update – Friday 11 December

The FCDO will remove the Canary Islands from their travel corridor list at 4am on Saturday 12th December resulting in the requirement to self-isolate on return to the UK for 14 days. From Tuesday 15th December travellers will have the option to reduce this to 5 days using the government’s Test To Release scheme. At this time travel the FCDO is allowing travel to the Canary Islands and our trips continue as planned. We will continue to monitor. 

COVID-19 update

For details of entry requirements and where you can travel to from the UK, check our pre-departure information, including current COVID-19 testing requirements and pre-arrival health questionnaires, for each country.  

Whilst we strive to update this on a regular basis we recommend you also check the FCDO website for up to the minute latest advice on entry requirements in this fast evolving situation. Information can change at any time.

We have a specialist team reviewing our trips week-by-week, collating all the latest travel advice, regulations for each country and assessing each individual trip. 

If we are planning to operate your trip and you are booked on a land only basis, we are relaxing the deadline for full payment from 60 days down to 35 days prior to departure and you will be notified accordingly. If you're booked on a flight inclusive basis, you may be required to pay for the flight component in full immediately, with the remaining balance paid at 35 days. 

If anything changes with regards to your trip, or we need to cancel it, we will be in touch as soon as possible. 

Thank you for your understanding.

Flights update

If you have been notified of a flight schedule change or cancellation by your airline, we will be in touch with you in due course. 

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