We have a specialist team reviewing our trips week-by-week, collating all the latest travel advice, regulations for each country and assessing each individual trip. Our team is working on trips due to depart in September, October and November, and assessing the viability of being able to successfully operate each trip. We are working through departures in date order and will continue to contact customers to update them on the status of their trip.
If we are planning to operate your trip and you are booked on a land only basis, we are relaxing the deadline for full payment from 60 days down to 35 days prior to departure and you will be notified accordingly. If you're booked on a flight inclusive basis, you may be required to pay for the flight component in full immediately, with the remaining balance paid at 35 days.
We understand the first thing you probably want to do is pick up the phone to us – but please let us contact you first. We're making contact with customers booked to travel in the next few months first, on a rolling basis.
We hope to operate as many holidays as possible from early September and, with information so rapidly changing, this staged approach allows us to respond accordingly.
Thank you for your understanding.