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  • Monday 8.30am - 5pm BST
  • Tuesday 8.30am - 5pm BST
  • Wednesday 8.30am - 5pm BST
  • Thursday 8.30pm - 5pm BST
  • Friday 8.30am - 5pm BST
  • Saturday Closed
  • Sunday Closed
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Essential Information Why Book With Us Flights with Explore

Flights with Explore

Explore offers a wide range of flexible flight options to make joining and departing our trips easy. To book the best flights for your trip we offer the following options:

  • Fly from a convenient regional airport close to home
  • Request a specific airline or flight route
  • Request an upgrade to premium economy or business class

You also have the option to extend your holiday.  Did you know we can:

  • Offer and quote flights that accommodate your extension
  • Arrange additional nights in the hotels we use at the start and end of your trip  
  • Pre-book private arrival or departure airport transfers

When searching for flights, we will look for options that fit best with your personal requirements. When you book flights with us as part of your flight-inclusive trip, your trip will be ATOL protected for your peace of mind.  We also offer assistance should you encounter and delays or cancellations and we manage any changes from the airline that may affect you.
To start discussing your options simply call our Adventure Travel Consultants to find the best flight arrangements to suit you.

Regional Flight options

Did you know that here at Explore we can organise flights from regional airports across the UK?
For example, our airline partner Emirates provides an excellent network of worldwide flights via Dubai, departing from Birmingham, Manchester, Newcastle, Edinburgh, Glasgow and London Gatwick, Heathrow and Stansted airports. Wherever in the UK you want to fly from, and wherever in the world you're flying to, just let us know and we'll find the ideal flight option for you.

Carbon neutral travel

We’re carbon offsetting all trips booked with us from 1 January 2020. We recognise it’s not perfect, but believe that carbon offsetting is the most effective way of addressing carbon emissions in the short-to-medium term. By working with ClimateCare, a Gold Standard provider, we will offset the transport, accommodation and flights booked with us. This is part of a bigger project to reduce carbon, as part of our long-standing commitment to sustainable travel. 

Seating on flights and trains

Many airlines and train operators now ask for an additional fee to pre-book your seats in advance. To ensure your request is fulfilled we recommend that you contact the airline/train operator directly via their website and use their ‘manage my booking’ facility. Although this facility will be available for the majority of flights and train bookings, there are some airlines that don’t enable this option until online or airport check-in. It’s important to note that we are unable to guarantee seating requests sent through to us and that failure to grant your request will not be a breach of contract on our part.
Sometimes seats are booked as part of a block booking (allocation), where the relevant airline or train operator will automatically allocate your seat and so it is possible that you might not be close to other members of your party. For these journeys  you will be unable to check in online and we therefore recommend arriving and checking in at the airport or train station as early as possible so that you have a better chance of selecting alternative seats should the need arise.
If you require specific seats because of a disability/reduced mobility/a medical condition, please make this clear at the time of booking. Subject to safety requirements and availability, EU airlines are required to make all reasonable efforts to arrange seating to meet the requirements of individuals with a disability or reduced mobility. You may be required to provide written confirmation of your disability, reduced mobility or medical condition and fitness to travel from your doctor.

In-flight meals

Meals are still provided on most long haul international flights, but many airlines have stopped offering complimentary meals on shorter flights, particularly those within Europe. On many routes with connections within Europe, a meal will be provided on the inter-continental sector, but not on the sector between the UK and the connecting European airport. We cannot therefore guarantee that a meal will be provided on flights. If you have a special dietary requirement, please let us know at the time of booking or no later than 30 days before departure. If the request is received after this time, it may not be possible for the airline to fulfil a specific meal request, in these instances, it is best to check with the staff when you board your plane.

Flight schedule changes

When you book a flight-inclusive package on one of our Explore trips, your holiday confirmation will contain provisional flight details. The timings, flight numbers or route could change before departure. Explore will inform you as soon as possible if there is a change which:
• Affects your departure or arrival time by more than six hours
• Moves the trip to a different day  
• Significantly affects the trip itinerary.
We suggest that you defer booking any connecting travel to the airport or arrangements such as car parking or overnight hotels until you have received the final documentation, with confirmed travel times. Where Explore is arranging domestic or regional flights, these will be rebooked to connect with your international flight. We strongly recommend that you don’t purchase non-flexible, non-refundable connecting rail, air or bus tickets, as they usually incur cancellation or penalty charges in the event of a change to the departure time or date.

Flight delays

In some cases, if your flight is delayed you may be entitled to some compensation under EC Regulations. To do this, you’ll be required to contact the airline directly to lodge your claim; most have a complaints portal via their website. You’ll need the flight information we sent you in your final documentation. If you do encounter any issues with this process, you can contact the airline’s support service.
Please be aware that the airline may ask you to make the claim through Explore. However, this significantly delays the matter being resolved as the airline will then request data protection releases from us to prove we can act on your behalf, as well as other additional documentation to process any claim. If they state that you must ‘go through the booking agent’ then please advise them that it is our customers’ responsibility to pursue the airline directly for any compensation due under this regulation, which we do note in our booking conditions.

Lost luggage

In the rare event that your luggage is either misplaced or damaged during a flight, a PIR (Property Irregularity Report) will need to be filed with the airline before you leave the airport to allow an insurance claim to be processed at a later date.

Land-Only packages

Our Land-Only packages start and finish at the designated overseas joining and ending point. Land-Only packages do not include any connecting flights to or from the joining or ending point. If you are planning to book a Land-Only package on one of our trips, then we strongly recommend that you only purchase flights/train/bus tickets that are totally flexible and refundable. This is because by their very nature, adventure holiday itineraries can change and it’s important that you’re able to amend your connecting travel arrangements should the need arise. In the event of a trip being cancelled it is important that you are able to get a refund if you no longer wish to use the associated flight, bus or train. We regret that we cannot accept liability for any connecting travel arrangements that you make (including any cancellation or amendment charges) in the event of any change to, or cancellation of, our trip; or for any other reason that makes you unable to use your booked travel arrangements.
Before booking please ensure you’ve read our Booking Conditions


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