All customers that travel on an Explore group trip will be provided with a complimentary transfer, provided they arrive and depart into the designated airport or train station on the trip start and end dates. This is a great way to start your travels, offering you that little extra peace of mind and comfort in the knowledge that there will be someone at the airport or station waiting to take you to your first nights’ accommodation.
Who is eligible for the free transfer?
The transfer is available to anyone that has booked on to a Explore group trip on the condition that the flight or train arrives and departs into the designated airport or train station on the day the trip starts and ends.
The exceptions to this rule are customers who have booked on a trip where the joining and ending point is the airport or station. In this particular case there will be a specific time provided for when the trip starts and ends. On these particular trips, only one arrival and departure transfer will generally be provided for the whole group. Please ensure that your travel arrangements coincide with these transfers in order for you to meet up with the Explore leader and the rest of the group. Free transfers are not available for Self-Guided, Polar Voyages or Tours for Churches customers.
Frequently asked questions about free transfers
Transfers are from the Explore designated airport or train station to the joining point of the trip, and then back from the ending point to the designated airport or train station. Generally the airport or station that Explore have selected will be the one that is closest to the town or city where the trip starts, or the one nearest to the joining point. It will be either an airport or train station but not both. You can find more information regarding the joining information for your particular trip online, under the dates and prices section for your trip. Please ask for more information regarding the designated airport or train station at the time of booking.
Explore offers private transfers on a majority of trips at an additional cost. Please ask for a quote at the time of booking, should this be your preference. If you are eligible for the free transfer but do not need it or want it, then please be aware that we will be unable to refund you for this unused service.
If you intend to arrive or depart a day or more before the trip itinerary officially starts and ends or you’re not arriving into the designated airport or train station, then you’ll be responsible for arranging your own transfer. On the majority of our trips, we can offer private transfers at an additional cost. Please ask for more information and a quote at time of booking.
Please contact us as soon as possible so that we can investigate this for you.
In order for us to arrange the free transfer you must provide us with your arrival and departure flight/train journey details. Until you provide this information you will not have a confirmed transfer. We ask that your information reaches us no later than 14 days before you trip starts, or we’ll be unable to arrange any transfers for you. We will send you details of how to provide this information in your final invoice, alternatively should you wish to provide this before your final invoice is due, then you can submit your details online using the Book My Transfer Form below. Alternatively you can email your flight/train details along with your booking reference number and name to firstname.lastname@example.org. Should you wish to post your details through to us then please send them to the following address: Transfers Explore Worldwide Nelson House 55 Victoria Road Farnborough Hampshire GU14 7PA
On arrival at your overseas airport you should clear immigration, collect your luggage and make your way through customs to the exit. An Explore representative will be waiting for you in the public waiting area, and will either be carrying a red and white Explore sign or one with your name on. Please look out for the representative as it will be easier for you to spot them in a crowded area, than for them to spot you.