What’s next?
The Animal Protection Policy isn’t something that we’ve worked on and will now move on from. It’s a live and evolving policy. We are always looking to improve, and our policy is committed to helping report any violations of animal protection , always working with our suppliers to make improvements, and reacting to the changing needs of the industry. We have improved our communication channels so we can monitor how we are performing better, so customers and tour leaders alike can let us know their thoughts. We’re writing online training modules for all staff and suppliers explaining why each decision has been made and providing more learning resources and access to specialists.
I think what makes our policy different is this approach. We are collaborative; with our charity partners, consultants, tour leaders, ground agents and industry peers. We believe that only through mutual understanding, actively making these positive changes, being more transparent and acknowledging our weaknesses as well as our strengths, can we all build back better at a time when it is most needed.